Terms & Conditions

There are important 911 terms related to VOIP phone service 911 calling. Please review the entire Agreement. By activating this service, you acknowledge that you have read, understood and agree to these terms and conditions.

You may use the services subscribed provided and that you do so in compliance with this Agreement, including the Terms of Use and Privacy Policy, and all applicable laws and regulation.
To obtain a subscription to a service, you must also be the age of majority according to laws of the province or territory of Canada applicable to the Agreement. By agreeing to the terms of the Agreement, you represent that you are of the age of majority according to such applicable laws.

You acknowledge that you are authorized to subscribe for the services and agree that you will not resell or transfer the services to any other person for any purpose or make any charge for the use of the service.

The services and any equipment furnished to you by GoFibe are for your conventional personal or business use only and may not be used in any other way or for any other purpose unless otherwise expressly in writing. You agree that your use of the services for commercial or any other non-residential purposes will obligate you to pay higher rates offered for such uses. GoFibe reserves the right to immediately suspend, terminate or modify the service if GoFibe determines in its sole discretion that your service is being misused, including without limitation, use for non-residential or commercial purposes and usage exceeding conventional residential use without expressly written agreement for that purpose.

No sales representative, dealer, agent, officer or employee of Gofibe has the authority to change or modify these Terms of Service, except pursuant to an official revised version of these Terms of Service, and you may not rely on any such change or modification.

You are solely responsible for all access to, use of and charges for the services subscribed by you, including setup fees, monthly service charges, any restoral fees, long distance fees and any other charges incurred in using your Services, regardless of who used the services.


  • Ownership: Telephone numbers and numbers or addresses for other services (e.g. VOIP, Internet, Static IP addresses, etc.) are limited public resource. You do not own the number(s) assigned to YOU and GoFibe reserves the right to change the number(s) assigned to you. GoFibe may revoke and/or re-assign a number(s) in order to resolve any technical error and/or human error and/or any compliance purpose. GoFibe will take all reasonable measures to prevent such an occurrence.

  • Number Portability – You may be able transfer an existing telephone or wireless number to be your telephone number for your GoFibe Service(s) or transfer your GoFibe telephone to another service provider.

  • (i) Transfer from GoFibe – You may not transfer Your GoFibe telephone number if Your GoFibe account is not in good standing. You will remain responsible for all fees and charges for your service up until the date the transfer is fully complete.

  • (ii) Transfer to GoFibe – GoFibe will not be responsible for any termination fees imposed by any other service provider as a result of you transferring your number to GoFibe. GoFibe cannot guarantee or warrant the date on which you will be able to switch your number, nor can it guarantee or warrant that you will be able to transfer your number. Please see the section of these Terms and Conditions entitled “Warranty Disclaimer and Limitation of Liability,” below. In some cases, GoFibe may offer you a temporary number until such time you are able to transfer your number to GoFibe.


GoFibe may interrupt your services at any time for any duration without notice or liability to inspect, install, replace, repair or perform maintenance on the equipment or facilities or for any required technical reasons.


GoFibe may at any time and without notifying you, change, modify or terminate any rates, plans or plan features, in whole or in part, including introducing new charges or fees. In the event of any such change, by your continued subscription to the services, you will be deemed to have accepted the change and you will be responsible for paying all charges incurred for use of the services, including charges resulting from the change or modification. If you do not accept a change to these terms, your sole remedy is to retain the existing terms unchanged for the duration of your commitment period. If you do not accept any other change to aspects of the services, your sole remedy is to terminate the services.


 Charges will commence as at the date of activation or delivery of services. services deemed to be started on the date of activation and charges will commence automatically from the activation date unless otherwise GoFibe is notified to the contrary.

 Charges to your account are due and payable in full of the date of your invoice or statement. If you are paying by mail or through a financial institution, please allow adequate time for your payment to reach us prior to the required payment date.

You agree to pay the total charges by the required payment date using any of the following methods: cash only accepted in-person at our office; cheque payments accepted by mail or in-person; credit card payments are accepted in-person at our office, by phone or online through your account portal; online/telephone banking; Interac e-mail money transfer to; or through pre-authorized credit card. DO NOT SEND CASH IN THE MAIL.

 If payment of an amount due on your account is not received by us by the required payment date specified by us, it will be considered a delinquent amount and will be subject to a late payment charge of 2% per month, calculated and compounded monthly on the delinquent amount (26.82% per year) from the date of the first invoice on which the delinquent amount appears until the date we receive such amount in full. Non-payment of the bill amount for more than two late payment applied may lead to temporary suspension of the line. Re-Activation charges are applicable for re-activation of the line. You agree that we may charge any unpaid and outstanding amount, including any late payment charges, on your account to your credit card, bank account or any other payment method pre-authorized by you for payment of our charges.

 Administrative charges may be levied for administration or account processing activities in connection with your account, including as a result of the following: collection efforts due to non-payment or having a balance over your credit limit, including unbilled usage and pending charges, fees and adjustments; returned or rejected payments; change of any identifier (e.g. phone number); and the suspension and/or restoral of service.

In exceptional circumstances, for example, where you present an abnormal risk of loss to GoFibe, prior to the normal billing date GoFibe may require payment from you on an interim basis for the charges that have accrued. In such cases, the charges will be considered past due three (3) days after they are incurred or three (3) days after GoFibe demands payment, whichever occurs later.

GoFibe may request immediate payment in extreme situations, provided GoFibe has notified you and the abnormal risk of loss has substantially increased since that notice was given or GoFibe, at its sole discretion, has reasonable grounds for believing that there exists an intention to defraud GoFibe.

You must bring invoice inquiries or disputes to GoFibe’s attention within ninety (90) days of the date of the invoice, or you will be deemed to have accepted the invoice.



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